Frequently Asked Questions

Your Questions Answered: Explore Maito's FAQ Page for Expert Insights on Accounting, BAS, Bookkeeping, Payroll, and More!

General Inquiries

What services does Maito offer? Maito offers a comprehensive range of financial services including tax return preparation, accounting, BAS lodgment, bookkeeping and payroll processing and more services which you can find at the Other Services page.


How can I contact Maito? You can contact Maito via phone, email, or through the contact form on our website. (Click this link to be redirected to our contact us page). Additionally you can also visit our social media accounts and send us a message there


What are Maito's operating hours? Maito is open on weekdays from 9:00 AM to 5:00 PM. We're here to assist you during these hours, so feel free to reach out to us with any questions or concerns you may have. Should you have any concerns or questions on the weekends, feel free to drop it via email and we will respond when we get back during the official work hours.

Tax Return Services

What is included in Maito's tax return services? Maito's tax return services include preparation and lodgment of individual and business tax returns, maximizing deductions, and ensuring compliance with tax laws.

How does Maito ensure the security of my financial information during tax return preparation? Maito employs strict security measures such as encryption, secure file transfer protocols, and limited access to client information to ensure the confidentiality and security of your financial data.

Can Maito help with tax planning and strategy? Yes, Maito offers tax planning services to help clients minimize tax liabilities and optimize financial strategies.

BAS Services

What is a BAS and why is it important? BAS (Business Activity Statement) is a report required by the Australian Taxation Office (ATO) that summarizes a business's taxable sales, purchases, and GST obligations. It is important for businesses to lodge BAS accurately and on time to comply with tax laws.

How does Maito assist with BAS lodgment? Maito assists with BAS lodgment by preparing and reviewing BAS reports, ensuring accuracy and compliance with ATO requirements.

What documents do I need to provide for BAS preparation? Documents required for BAS preparation include sales records, purchase invoices, bank statements, and other relevant financial documents.

Bookkeeping Services

What is involved in the bookkeeping process at Maito? Maito's bookkeeping process involves regular data entry, classification of transactions, bank reconciliation, financial reporting, and compliance with accounting standards.

How often does Maito update financial records? Maito updates financial records on a weekly, monthly, or quarterly basis, depending on the client's needs and preferences.

Can Maito assist with reconciling bank statements? Yes, Maito can assist with reconciling bank statements to ensure accuracy and integrity of financial records.

Payroll Services

What payroll-related tasks does Maito handle? Maito handles various payroll tasks including processing employee wages, PAYG withholding, superannuation contributions, leave management, and compliance with payroll tax regulations.

Can Maito assist with compliance with payroll tax regulations? Yes, Maito ensures compliance with payroll tax regulations by staying up-to-date with tax laws and regulations and accurately calculating and remitting payroll taxes.

How does Maito ensure accurate and timely payroll processing? Maito uses payroll software and systems to automate payroll processing, minimizing errors and ensuring timely payment of employee wages and taxes.

Pricing and Payments

How does Maito structure its pricing for services? Maito's pricing structure varies depending on the complexity and scope of services required. We offer transparent pricing with no hidden fees.

What payment methods does Maito accept? Maito accepts payment via bank transfer, credit card, or other convenient methods.

Are there any hidden fees or additional charges? No, Maito does not charge any hidden fees or additional charges. Our pricing is transparent and inclusive of all agreed-upon services.

Data Security and Privacy

How does Maito safeguard client data? Maito employs strict security measures such as encryption, firewall protection, and restricted access controls to safeguard client data.

Is my financial information kept confidential? Yes, Maito treats client confidentiality with the utmost importance and ensures that all financial information is kept confidential and secure.

What measures does Maito take to ensure data privacy compliance? Maito complies with data privacy laws and regulations by implementing appropriate data security measures, providing staff training on data privacy, and obtaining client consent for data processing.

Refunds and Guarantees

What happens if I'm not satisfied with Maito's services? If you're not satisfied with our services, please contact us to discuss your concerns. We strive to resolve any issues promptly and to your satisfaction.

Does Maito offer refunds or guarantees for its services? Maito offers refunds or adjustments for services that do not meet your expectations, subject to our refund policy.

How does Maito handle disputes or discrepancies? Maito handles disputes or discrepancies through open communication and resolution efforts, aiming to reach a satisfactory outcome for all parties involved.

Technical Support

How can I access technical support for Maito's online platforms? While we don't have a dedicated support team due to our small size, rest assured that our team members are ready to assist you with any technical issues. Simply reach out to us via phone or email, and we'll promptly address your concerns.

Is there a dedicated support team available for assistance? While we may not have a dedicated support team, our small but dedicated team is committed to providing you with the assistance you need. Your satisfaction is our priority, and we'll do our best to address your inquiries and concerns in a timely manner.


Can Maito assist with other financial matters not listed on the website? Yes, Maito provides a range of financial services beyond those listed on the website. Please contact us to discuss your specific needs and requirements.

Does Maito provide consultations or advisory services? Yes, Maito provides consultations and advisory services on various financial matters. Please contact us to schedule a consultation.

Is Maito available for in-person meetings or consultations? Yes, Maito is available for in-person meetings or consultations by appointment. Please contact us to schedule a meeting.

Have a question? Get in touch today